All artwork created by OYOO Design is subject to copyright. All artwork commissioned by a client, including the creation of a logo, website, publicity material or any other form of artwork will be subject to copyright and is owned by OYOO Design until the final payment is received by OYOO Design at the completion of a project. Only then, will copyright be released to the client.

OYOO Design reserves the right to use any work created by themselves for the use on their website, or in social media after a project is completed.

If copyright is breached before final payment is received, OYOO Design reserves the right to seek legal advice and can charge an additional fee or sue for breach of the agreement. For example, if a piece of artwork is copied and then used for publicity where OYOO Design has not been involved and the artwork is copied prior to receipt of final payment, the copyright belongs to OYOO Design, so a breach of agreement in this instance would be subject to the above terms.

Final sign-off is required when a project is completed, whether it is a website, brochure, poster, logo or any other item created by OYOO Design. At sign-off a client is reponsible for checking for errors on the item, for making sure nothing is missing and that they understand that once signed-off the item is then considered completed. Any subsequent changes after sign-off will be seen by OYOO Design as a new job – even if it is a small change. Therefore final sign-off is the end of a project and final payment is to be received by OYOO Design before the release of:

• Copyright
• Print ready pdfs
• Supply of logo suite
• Website being made live (depending on circumstances)
• Merchandise being ordered
• Print items being ordered

If an error or omission is spotted after sign-off, we cannot be held responsible for any payments or additional costs that arise from the event. We will of course sort the problem as a new job, but this should be avoided at the final sign-off stage if the client checks the work properly and makes sure that nothing is missing or overlooked.

We provide options for all clients regarding payment when it comes to meeting a budget. We’re pretty flexible and are open to agreeing to fix rate terms, offering a charity rate or even doing work for free depending on the circumstances. Each job is different, so please ask for a quote to get a better idea of how much your project would be with us.

We keep our fees low to assure cash flow. To do this we require 50% deposit on all projects quoted over £1000 or R10,000 or $1000 plus any additional costs required to start work – for example, websites may need a new template or paid plugins. Or a print / merchandise project will need to be outsourced and the cost of that should be paid upfront.

The final payment will then be the amount owed in total, which is either 50% or the amount owing in hours left – which can sometimes be less than 50% or more, depending on the situation. No artwork or copyright will be released until final payment has been received.

Our current hourly rates

UK £65 | South Africa R650 | Everywhere else $65

Non-profits / Charities
We are happy to provide up to a 50% discount on our normal rate to non-profit and charity organisations. We reserve the right to request proof of the validity of an organisation when quoting.

Delayed Projects
In the situation of a delayed / failed project due to a client changing their brief or requirements after a project has started, OYOO Design reserves the right to charge the client the hours worked so far, even if the project is not completed. 2-weeks is the maximum time we can wait / leave a job open for feedback without any input from a client. The job can be continued, but hours worked so far need to be paid before re-starting a job.

Tailored contracts for specific projects

All contracts are paid monthly, and at the start of each month (unless it’s just a web support contract – which are paid upfront).

All contracts are subject to change by OYOO Design at any time, depending on the circumstances. As our contracts are created for each client, we will tailor our terms accordingly.

For new contracts, which include design support, we provide a 14-day cooling off period from when our first invoice is raised to when the invoice is due. Once paid, no refunds are permitted.

On 3-month contracts, we do not offer any cancellation period. We do however, allow for a 28-day notice period to cancel a contract longer than 3-months. All web support contracts are cancellable but any monies paid are non-refundable.

As contracts are already offered at a reduced rate any other special offers we have do not apply.

On all contracts if hours are not used up in one month, they can be carried over to the next month and if more hours are needed in a particular month, then those hours can be borrowed from a coming month. Unused hours at the end of a contract are not redeemable or refundable. If a client has used up all their hours before the end of the contract they can either renew their contract or will be charged at our standard hourly rate for additional hours used.

We believe in living a healthy work / life balance. Our available work days are Monday to Thursday, 10am to 4pm (UTC+2). We are closed on Fridays and public holidays in South Africa.

Currently, OYOO Design offers all new clients a 10% discount on their first project with us. We also provide a 10% discount to clients on their next project, for any referrals they give us that turns into paid work. This is subject to change at any time and we reserve the right to withdraw our special offers without warning.

Special offers do not apply to contract clients, as we already apply a reduced rate for contracts.

As stated in the final sign-off section, OYOO Design will not be held liable for any additional costs or legal proceedings due to negligence of checking content or imagery for a project at sign-off. It is down to a client to make sure that they ultimately proof check any work undertaken on their behalf. We are happy to assist in proofing items, copywriting and so forth but the ultimate check at sign-off is down to the client.

If a client proceeds to add images to a website after sign-off, that is subject to copyright and has not been sourced properly or paid for, we cannot be held responsible or liable for legal implications.

OYOO Design only sources images from commercial use stock sites. No images will be taken from sources subject to copyright. If a client supplies an image which has not been sourced correctly and is subject to copyright, OYOO Design will not be held responsible. We do our best to notify our clients of correct image sourcing and are happy to do it on their behalf but if a client chooses to supply images, then they are solely responsible for any consequences if those images are in fact subject to copyright and permission has not been sought.

OYOO Design will also not be liable for any legal proceedings if a client chooses to use logos that belong to other companies on their website without permission. This decision is the responsibility of the client only. We advise to always seek permission when acquiring testimonials, logos or case studies. If this is not sourced correctly, then the client will be solely responsible and not OYOO Design.

Maintenance after a website has been made live is down to the client, unless the client has chosen to continue a maintenance / support contract with OYOO Design. In the instance of a site not being maintained or going wrong after sign-off, the client is responsible for organising such maintenance. We are happy to offer assistance or recommend other providers, but a website becomes a client’s responsibility once sign-off is given and the free 1 month of support/maintenance is ended by us.

We will always work in the best and fair interest of all clients, but we cannot be made accountable for decisions out of our control.

We use minimal cookies on this website to simply measure traffic to our site, using Google Analytics. We do not collect any personal data through our website. If you contact us, we provide a simple link to open your local email instead of using a website form. If you want to keep in touch and follow our work or get any news / special offers, please follow us on LinkedIn.